Customer Support Advisor

Guildford, Surrey, United Kingdom
Full Time
Customer Service
Entry Level
At Person Centred Software, we’re on a mission to deliver exceptional customer support to our customers who use our innovative SaaS products and solutions. As a Customer Support Advisor, you’ll be the go-to expert helping our customers resolve issues, improve their experience, and make the most of our technology. If you have a passion for problem-solving and thrive in a fast-paced, tech-driven environment, we’d love to hear from you!

What You’ll Do:
  • Respond to customer inquiries via email, chat, and phone, ensuring timely and professional support
  • Troubleshoot technical and account-related issues, escalating where necessary while maintaining ownership of the request
  • Provide clear and effective guidance on using our products
  • Maintain a positive, customer-first approach in all interactions
  • Educate customers on best practices, features, and self-service resources
  • Contribute to our knowledge base by creating and updating support articles
  • Identify common issues and suggest process improvements
  • Collaborate with internal teams to enhance the overall customer experience
What You’ll Bring:
  • Customer support experience, ideally in SaaS or technology
  • Strong problem-solving skills with a detail-oriented approach
  • Experience using support tools like Zendesk, Intercom, or Freshdesk
  • Ability to explain technical concepts in simple, user-friendly language
  • Familiarity with APIs, integrations, and cloud-based solutions
  • Excellent communication skills and a passion for customer success
What We Offer:
  • A base salary of up to £27,000 depending on experience
  • Modern town centre offices in Guildford, with opportunity for ad hoc home working 
  • Bonus scheme
  • 25 days holiday
  • Net zero pension scheme
  • Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*